Vandreophold.dk (opdagThy)
Margarethevej 21
7700 Thisted
Phone: +4524469909
CVR: 43888749
Payment
Vvandreophold.dk (opdagThy) accepts online payments with Visa, Mastercard, Mobilepay Online.
Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
Reservation of amount
When using a payment card, debit as well as credit, a reservation is made for the amount traded for. This amount is reserved until the webshop has processed and shipped your order. When the order has been dispatched, the money is withdrawn from the account. The reservation time depends on the product/service.
Debit card authorization
With a debit card, you will be able to see that the money has been reserved on your account and that your available amount will appear here as being less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will still apply for a period. Note that only your bank (or card issuer) will be able to cancel the reservation.
Credit card authorization
The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order
All amounts on the website do not include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Right of withdrawal
There is a 14-day right of cancellation for digital access to hiking areas purchased on the website. However, the right of withdrawal is waived if, during the withdrawal period, you click on the hiking area of your customer account on the website, as the product is then considered used.
There is a 14-day full right of return on physical goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
You bear any return costs yourself.
Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.
Requests to use the right of withdrawal must be sent to info@vandreophold.dk . In the notification, your wish to use the right of withdrawal must be clearly stated.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be reported to vandreophold.dk opdagThy) within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
vandreophold.dk (opdagThy) covers the return costs to a reasonable extent.
When returning, contact the company:
Vandreophold.dk (opdagThy)
Margrethevej 21 - 7700 Thisted
info@vandreophold.dk
Complaints will not be accepted if these have been sent cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with vandarophold.dk (opdagThy), we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with vandragophold.dk (opdagThy) and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of vandarophold.dk (opdagThy) have access to the information registered about you.
The data controller in vandragophold.dk (opdagThy) is: Jakob Kusk
We do not store and transmit customer information encrypted.
As registered with vandragophold.dk (opdagThy), you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to info@vandreophold.dk .
Cookies
At http://www.vandreophold.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .
Log statistics
We use log statistics at http://www.vandreophold.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left etc.
The log statistics are only used for the purpose of optimizing vandreophold.dk (opdagThy)'s website.
Appeal options
A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the Complaint Portal for Nævnenes Hus . The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.
It is basically a prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changed. You must pay a fee to have the complaint processed.
The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are submitted here:
http://ec.europa.eu/odr
When submitting a complaint, you must indicate our e-mail address info@vandreophold.dk